Uncategorized / April 22nd, 2016

Idibon closing most services

Idibon is closing most services today. I would like to thank all of the people who have been part of the Idibon family – from our amazing NLP engineers to our terrific interns and of course our investors and our clients. We thank them all for their continued support as we plan the next steps…

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Culture / March 28th, 2016

Culture-sensitive customer service

Imagine you’re on a call with customer service, and the agent keeps on calling you “honey”, “buddy”, or “dude”. Would your opinion of the company change? Customer service agents often require coaching on how to use language that isn’t too colloquial or formal. Politeness is just one example of coaching people— even more crucial in…

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Natural Language Processing / March 17th, 2016

Action in the air: An omni-channel strategy for acting on customer intent in the airline world

In 2015, 3.5 billion passengers around the world traveled by airplane. In order to provide the best possible customer service, airlines need a scalable, cost-efficient way to figure out what customers are trying to do and route them accordingly. In this post, we’ll talk about an omni-channel customer experience strategy for routing based on customer…

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Natural Language Processing / March 16th, 2016

A video intro to UDAAP monitoring with text analytics

The term UDAAP is becoming more and more common in daily conversations in the financial industry. According to the Dodd-Frank Act, “all covered persons or service providers are legally required to refrain from committing unfair, deceptive, or abusive acts or practices (collectively, UDAAPs) in violation of the act.” Regulators routinely evaluate financial products and services…

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Natural Language Processing / February 24th, 2016

AAAS: Understanding Speakers of 7,000 Languages

February 21 was International Mother Language Day. With the top researchers in language technology last week, we marked this day while running a symposium at the Annual Meeting of the American Association for the Advancement of Science, in DC. AAAS is one of the biggest cross-discipline conferences, hosted by the publishers of Science. Language technology…

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Idibon News / February 18th, 2016

Idibon AI processes world-scale text data … on a single computer!

Idibon is announcing the launch of a new Machine Learning library, IdiML, for ultra-low latency text analytics at scale. Artificial Intelligence has become common in business, especially in big data processing. For most companies, it has simply been impossible to process the amount of data produced by large scale text processes like social media services,…

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Idibon News / February 18th, 2016

Idibon at Data Day Texas 2016

Superheroes, the integration of Spark and NLP, and language-independent technologies were only a few of the topics covered by the Idibon team last month at Data Day Texas 2016. Data Day Texas is the largest independent data conference held between the coasts, and this year’s line-up featured over 60 speakers from across the fields of…

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